Michelle Gross brings over fifteen years of nonprofit experience in personnel certification and accreditation across a variety of professions. Michelle is a Senior Account Manager at Metacred, and provides oversight for all aspects of the certification and accreditation departments for the organizations she manages. Michelle spent eight years as the Director of Certification Services at the National Board for Certified Counselors and was responsible for managing six certifications with over 68,000 certificants.
Michelle is active with the Institute for Credentialing Excellence (ICE), serving as a member of the Research and Development Committee and as a presenter at the ICE Exchange, as well as holding the ICE Certified Credentialing Professional (ICE-CCP). Michelle is a Certified Account Executive (CAE) through the American Society for Association Executives.
Michelle earned her master’s degree in counseling as well as an MBA from Wake Forest University. She has over ten years of experience in the education industry as a school counselor and National Board Certified Teacher (NBCT). She is a Board Certified Coach (BCC) and a licensed clinical mental health counselor (LCMHC) in North Carolina.